Privacy Policy

Privacy Policy for Clough Roofing

Last updated: September 8, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Clough Roofing LLC, 6318 Rivo Lakes Blvd Sarasota, Florida 34241.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Clough Roofing, accessible from https://www.cloughroofing.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Text Messaging Disclaimer

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us directly.

We respect your privacy. No spam, ever. By providing your mobile number and opting in, you consent to receive text messages from Clough Roofing, including appointment confirmations and reminders, roof inspection and job status updates, estimate and proposal follow up, storm response and emergency service updates, and invoice, payment, and paperwork reminders. This is a customer care and conversational messaging program. We do not send marketing or promotional text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact us at (941) 340-3000 or info@cloughroofing.com for assistance. Consent to receive text messages is not a condition of purchase. The complete SMS Terms & Conditions appear below on this page.

SMS Terms & Conditions

About our text messaging program

Clough Roofing LLC operates a text messaging program for customers and for people who ask us about roofing work. The program runs on our business line, (941) 340-3000.

How you opt in

You can opt in to receive text messages from Clough Roofing by entering your mobile number on a website form, checking the optional SMS consent checkbox, and submitting the form. The checkbox is unchecked by default and appears with the SMS disclosure before the submit button.

Providing your phone number or submitting a form without checking the SMS consent checkbox does not enroll you in text messages. You can request an inspection, receive an estimate, or purchase our services without agreeing to receive texts.

You may also text us first at (941) 340-3000. We will respond to your inquiry with relevant customer service messages. Initiating a text conversation does not enroll you in marketing or promotional messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. For assistance, call (941) 340-3000.

You must be at least 18 years old, or have permission from a parent or legal guardian, and you must be the account holder or an authorized user of the mobile number you give us.

What messages you will receive

Once you opt in, you may receive text messages of these types:

• Appointment confirmations, reminders, and schedule changes
• Roof inspection and job status updates, including crew arrival notices
• Estimate and proposal follow up, plus answers to questions you send us
• Storm response and emergency service updates
• Invoice, payment, and paperwork reminders, including insurance documentation

This is a customer care and conversational messaging program. Every message we send is either a reply to you or an informational update about your request, your inspection, your job, or your billing. We do not send marketing or promotional text messages, and we do not send text message advertising.

Message frequency

Message frequency varies. You will generally only receive messages while you have an open request, a scheduled inspection, an active job, or an open invoice with us. We do not send messages on a recurring schedule.

Cost

Message and data rates may apply. Your mobile carrier sets those rates, not Clough Roofing.

How to opt out

Reply STOP to opt out. You can reply STOP to any message from us at any time. You will get one confirmation that you have been unsubscribed, and after that we will not send you any more texts. You can also call us at (941) 340-3000 or email info@cloughroofing.com and ask to be removed.

If you opt out and later want messages again, just opt in again using any of the methods above.

How to get help

Reply HELP for help, or contact us at (941) 340-3000 or info@cloughroofing.com for assistance.

Delivery and carriers

Message delivery depends on your mobile carrier’s network and on your device. Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message reaches you on time.

Your privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

We never sell, rent, lease, trade, or transfer your mobile number, SMS registration data, text messaging opt in data, or consent to any third party for that third party’s own use. This exclusion applies to every sharing and disclosure category in our Privacy Policy, including service providers, affiliates, business partners, and any merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

The only parties that ever receive your mobile number for this program are the messaging service providers and aggregators that deliver the messages on our behalf. They may use it only to deliver our messages to you, never for their own purposes.

Full detail is in our Privacy Policy.

Changes to the program

We may update these SMS terms. The date at the top of this page shows the most recent update. Continuing to receive our messages after a change means you accept the updated terms.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential CookiesType: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality CookiesType: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please see the Tracking Technologies and Cookies section above.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. Mobile information, text messaging opt in data, and consent are excluded from this and are never shared, sold, or transferred.
•   For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends and to improve our Service, products, services and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. Your mobile number and text messaging opt in data are shared only with the messaging providers and aggregators that deliver our text messages to you, and only so that they can deliver those messages. They may not use that information for their own purposes.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. Mobile information, text messaging opt in data, and consent are excluded from this and are never shared, sold, or transferred.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. Mobile information, text messaging opt in data, and consent are excluded from this and are never shared, sold, or transferred.

Mobile Information, SMS Opt In Data, and Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

This restriction is absolute and it overrides every other sharing, disclosure, and transfer provision in this Privacy Policy. Your mobile number, SMS registration data, text messaging opt in data, and consent are excluded from every category described above and below, including sharing with service providers, sharing with affiliates, sharing with any business partner, and any merger, acquisition, divestiture, restructuring, reorganization, financing, bankruptcy, liquidation, or sale or transfer of some or all of our assets.

We never sell, rent, lease, trade, or transfer mobile information, SMS registration data, text messaging opt in data, or consent to any third party for that third party’s own use. No third party ever receives this information for its own marketing, its own advertising, its own analytics, or resale, and no third party ever receives it with your consent for those purposes, because we do not offer that option and we will not ask you for it.

The only parties that ever receive your mobile number in connection with our text messaging program are the messaging service providers and aggregators that carry the messages on our behalf. They act solely on our instructions, they may use the information only to deliver our messages to you, and they may not use it for their own purposes. That is a service delivery function, not a sale and not a transfer of ownership.

We do not sell, share, or transfer consumer personal data, including SMS registration data, text messaging opt in data, and consent, to external organizations for marketing or for any other unrelated purpose.

If we are ever compelled to disclose information in response to a valid legal process, such as a subpoena or court order, that narrow disclosure is a legal obligation only. It is never a sale, it is never a transfer for a third party’s own use, and it is never for marketing.

Questions about your mobile information, our text messages, or your privacy choices: email info@cloughroofing.com or call (941) 340-3000.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Mobile information, SMS registration data, text messaging opt in data, and consent are excluded and will not be transferred in any such transaction.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

We maintain access controls, contractual restrictions with our service providers, employee training, and administrative, technical, and physical security safeguards to prevent unauthorized access to or sharing of user data.

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, about our text messages, about how we handle your mobile information, or about your privacy choices, you can contact us:

• By email: info@cloughroofing.com
• By phone: (941) 340-3000
• By mail: Clough Roofing LLC, 6318 Rivo Lakes Blvd, Sarasota, FL 34241
• By visiting this page on our website: https://www.cloughroofing.com/contact/